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Free Shipping Over $30, spend $100 or more will be updated to Overnight Express!  

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★Where is my package? When will my package arrive? 

We use a free standard logistics service by AU Post ePacel for orders OVER $30, it generally will take 5-7 business days to direct your address;  We will automatically update you to Overnight Express Service when orders OVER $100, we will try to let you receive the package in 3 business days. The tracking number will be updated so you can easily get the location of your package;   


★What is a vape pen? 

A vape pen is an electronic product that has the same look, smoke, taste and feels like cigarettes. It turns nicotine into steam, which users can inhale by atomizing it. All of our equipment is automatic, which means the heating process is started by carefully sucking air in from the top of the pod - really easy.No buttons or Settings.     

We recommend that you can take a small puff and feel the steam before transitioning to inhalation. As with anything new, it may take a few tries.           


★How do I know when my RELX will be fully charged?     

You should see the light on and keep it on while the device is charging, and turn it off when the battery is fully charged. It usually takes 45 to 60 minutes to fully charge your RELX device.     

Note: The maximum charging current of the battery is 600mA, please pay attention to avoid overcharging.           


★How long does a RELX pod last?     

At full power, the RELX pods can achieve 250-300 pulls. When the battery is low, there will be an indicator light.           


★How does a vape pen work?     

Vape pen devices use closed-loop temperature control algorithms to provide Pod with ideal power at any given time. Electronic juice is heated with porous ceramic coils to provide the most authentic flavor of steam.           


★Can I get JUUL in Australia?     

You cannot buy it directly, but under the individual import scheme, if you (the customer) obtain a nicotine prescription from a registered Australian doctor, you will be able to place an import order from overseas for up to three months at a time.           


★Why it is illegal to buy a JUUL in Australia?     

The reason of illegality is not the vape pen, but it contains nicotine. So it is illegal to buy JUUL equipment without a prescription from a doctor in Australia.            


★How do I stop my vape pen from leaking?     

Vape pen will not leak in general, but it can cause minor leaks during use due to changes in pressure, squeezing during breathing, Aggressive puffs, etc.     

-If you can still use it, wipe off the leaked juice before plugging it into your device first.    

-Try to relax your mouth. This will help prevent you from biting the mouthpiece or squeezing it with your lips while blowing.     

-If you happen to be sucking hard, try the opposite, as the resulting suction may draw the juice into your mouth. Just a gentle pull creates enough steam.           


★Can I refill a vape pen with water?     

None of the pods at Vape Pen Zone are currently designed to supplement, but you can subscribe to our newsletter and follow us on Instagram to learn about the latest products and services.     

For health and safety reasons, do not attempt to open or refill your pods. When you vaporize water, you vaporize all the impurities in the water, and the steam will hit you hard in the throat.           


★Are vape pens allowed to carry on planes?     

Vape pen is allowed and must be carried on board because batteries are not allowed in checked baggage.     

However, equipment should be removed and storage tanks should be empty to prevent leakage. Pack the tank and pod with your toiletries in your checked luggage.     

We recommend not flying with partially used pods or disposing of them before getting on a plane and using a fresh one when you land.           


★How do I charge my vape pen?/ Can I charge a vape pen without a proper charger?     

All devices have suitable magnetic USB docking stations or miniature USB cables. You can plug the device into a USB charger. It will take 45 to 60 minutes to fully charge the device.     

Technically, you can use the device's own cable, which needs to be plugged into the battery but takes six times longer to recharge. For your own safety, buy a charger. Charging with these cables is dangerous.           


★How do I know if my vape pen is charged?     

Each vape pen is different. When you buy a new device, you should read the OPERATING MANUAL first. Generally speaking, after confirming that the charging device has been connected, there should be an LED light near the charging point to show whether it is charging.     

In most cases, a green light means your device is fully charged, and orange/blue/red means charging is in progress.              

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Spend $30 to Unlock Free Shipping, spend $100 or more will be updated to Overnight Express! Free shipping when you order over $30, spend $100 or more will be updated to Overnight Express! You Have Qualified for Free Shipping Hi there, we have updated our delivery service to Overnight Express for orders over $100. We will try to make you receive your parcel in 3 business days! You Have Achieved Free Shipping Upgrade Free Shipping to Overnight Service for Over $100 to Free Shipping Over $30, spend $100 or more will be updated to Overnight Express! You Have Achieved Free Shipping Free shipping when you order over $30 ou Have Qualified for Free Shipping