A few simple answers
We support global shipping.
*Please check the restrictions on e-cigarettes imports in your country before placing an order.
All orders will be dispatched the next day From MON. to FRI.
It usually takes 3-7 business days to be delivered to you. Shipping time might vary depending on location, shipment method and other factors.
Orders over $100 will have free shipping
Otherwise you will be charged $20 for shipping.
Full price will be displayed at checkout.
RETURNS & EXCHANGE
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
Timing: we have a 30-days Return Policy, since the day item was received.
If a product gets damaged - we offer 100% refund.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please Contact Us, include your order number, name and the reason for the return.
We will provide you with instructions where to send returned goods.
If the refund is approved, then it will be processed and a credit will automatically be applied to your original payment method shortly after.
If there is products damage or missing, we will be responsible for the shipping fee. If the product is returned or exchanged for personal reasons, the shipping fee incurred for the return and exchange of items shall be borne by the user. We will not refund or resend the products until we recieve and check the parcel.
CAN I UPDATE/CANCEL MY ORDER OT ADDRESS ON MY ORDER?
If you need to update before receiving tracking information, please contact us with your order number and the content that needs to be updated. But if the order has been sent, sorry that the product cannot be changed, please contact the courier company directly.
DO YOU HAVE A PHYSICAL STORE TO LOCAL PICK UP?
So sorry we now only support the online shopping.
HOW TO PAY WITH A CARD IF DO NOT HAVE A PAY PAL ACCOUNT?
Complete your order and go to Pay Pal login page. Click the button "Pay with a card" under the login/create an account. You can pay with your debit card or credit card.
WHAT IS A VAPE PEN?
A vape pen is an electronic product that has the same look, smoke, taste and feels like cigarettes. It turns nicotine into steam, which users can inhale by atomizing it. All of our equipment is automatic, which means the heating process is started by carefully sucking air in from the top of the pod - really easy.No buttons or Settings. We recommend that you can take a small puff and feel the steam before transitioning to inhalation. As with anything new, it may take a few tries.
HOW DOES A VAPE PEN WORK?
Vape pen devices use closed-loop temperature control algorithms to provide Pod with ideal power at any given time. Electronic juice is heated with porous ceramic coils to provide the most authentic flavor of steam.
ARE VAPE PENS ALLOWED TO CARRY ON PLANES?
We recommend not flying with partially used pods or disposing of them before getting on a plane and using a fresh one when you land.
However, equipment should be removed and storage tanks should be empty to prevent leakage. Pack the tank and pod with your toiletries in your checked luggage.
Vape pen is allowed and must be carried on board because batteries are not allowed in checked baggage.
HOW DO I KNOW IF MY VAPE PEN IS CHARGED?
In most cases, a green light means your device is fully charged, and orange/blue/red means charging is in progress.
Each vape pen is different. When you buy a new device, you should read the OPERATING MANUAL first. Generally speaking, after confirming that the charging device has been connected, there should be an LED light near the charging point to show whether it is charging.
HOW DO I CHARGE MY VAPE PEN?/ CAN I CHARGE A VAPE PEN WITHOUT A PROPER CHARGER?
All devices have suitable magnetic USB docking stations or miniature USB cables. You can plug the device into a USB charger. It will take 45 to 60 minutes to fully charge the device.
Technically, you can use the device's own cable, which needs to be plugged into the battery but takes six times longer to recharge. For your own safety, buy a charger. Charging with these cables is dangerous.
MY DEVICE DID NOT WORK/ IS BROKEN, WHAT SHOULD I DO?
Please return the faulty device by AU Stamp $2.2 to our after-sale service center. We need to check the problems on the device to confirm the problems.
If the device is still under warranty, we will provide the repair or replacement service for free, and will offer a $2.2 store credit for your next order.
CAN I REFILL MY PODS WITH WATER?
For health and safety reasons, do not attempt to open or refill your pods. When you vaporize water, you vaporize all the impurities in the water, and the steam will hit you hard in the throat.
If you want to refill the pods, we provide the REFIILABLE PODS and vape juice for your device. Nicotine-containing and nicotine free options are available.
HOW MUCH NICOTINE IN THE PODS?
We have 0%, 3%, 5% nicotine options for you to choose. Please select the correct nicotine level according to your own usage.
HOW TO STORE THE PODS?
It can be stored for 1-2 years before opening, and should be used within 2-3 weeks after opening. Otherwise, you may find that the liquid is discolored and the flavor or quality is reduced. To ensure the taste and quality, please store it in a dry environment and avoid direct sunlight. Store away from children and pets.
CAN I GET JUUL IN AUSTRALIA?
You cannot buy it directly, but under the individual import scheme, if you (the customer) obtain a nicotine prescription from a registered Australian doctor, you will be able to place an import order from overseas for up to three months at a time.
WHY IT IS ILLEGAL TO BUY A JUUL IN AUSTRALIA?
The reason of illegality is not the vape pen, but it contains nicotine. So it is illegal to buy JUUL equipment without a prescription from a doctor in Australia.
HOW TO STOP JUUL PODS LEAKING OR SPITTING BACK?
The JUUL pod may leak due to changes in air transportation pressure, temperature changes, and extrusion pressure, etc. Please check here to learn more. If the problem still cannot be solved, please contact us.
HOW LONG DOES A RELX POD LAST?
Each Relx Pod carries 2ml enough liquid electrons to sustain about 650 pulls, it equivalents 3 pack of cigarette. How long a pod lasts depends on your daily smoking habits and the amount of vapor you ake in with each drag.
HOW LONG CAN I USE RELX AFTER CHARGING IT? / HOW LONG DOES RELX'S BATTERY LAST?
250〜300puffs available use in full power state, you can generally count on a full charge to last you through the day. While the battery life depends on how heavily you use the device.
HOW DO I KNOW WHEN MY RELX WILL BE FULLY CHARGED?
You should see the light on and keep it on while the device is charging, and turn it off when the battery is fully charged. It usually takes 45 to 60 minutes to fully charge your RELX device.
Note: The maximum charging current of the battery is 600mA, please pay attention to avoid overcharging.
I RECEIVED A DIFFERENT PACKAGE FROM THE PAST, IS IT FAKE?
You may receive a different version of packaging (Chinese/English) of Relx. But we guarantee that they are all genuine, please scans the security code to identify authenticity. (Both Chinese and English packaging products are from Relx, and the quality and flavour are exactly the same. Chinese packaging is exclusively for the Asian market, but when the stock of English packaging is insufficient, we may send you Chinese packaging products. )
I'M A FIRST-TIME BUYER, ANY COUPON CODE I CAN USE?
Please kindly click here to message us with your FB account to get the discounts.
WHY MY DISCOUNT CODE DID NOT WORK?
Please note that your spelling and symbols are complete and correct. Each discount code can only be used once per person and cannot be combined.
Please contact us if it still cannot be used after inspection.
ANY PROMOTION IN YOUR STORE?
There will be special sales every Wednesday in our shop. All brands will have a specific hot-selling flavors discount up to 50% off. We will push sales information to our followers and subscribers.
In addition, we also provide the Refer Program, Affiliate Program, and Reviews Program to help you earn free products, store credits, discount, and cashback, please feel free to learn more.