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Got a Question? Contact Us !

support@vapepenzone.com.au

Returns Policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 


Non-returnable items: 
  1. The return date has exceeded 30 days;
  2. the disposable sealed package has been opened and the product has no quality problems;
  3. The product has obvious traces of use;
  4. Missing package, accessories or receipt, serious damage, contamination, etc.
  5. You may not return E-Juice, liquid products, pods or other consumable products for hygienic reasons and therefore it is NON-REFUNDABLE.

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 2 business days. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@vapepenzone.com.au. 

Sale items 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@vapepenzone.com.au

Shipping 
To return your product, you should contact us first, please agree with us before delivery;

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you fail to produce your receipt, device serial number, or another acceptable purchase certificate, Vapepenzone reserves the right not to refund or replace.

 

 

We check all the information on our website very carefully.

However, occasionally an error may occur, or the manufacturer may update information we do not know. We reserve the right to correct inaccurate information and are not responsible for misprints.

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